Maxis TG799vn Guide de l'utilisateur télécharger pdf (Page 118)

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11 SUPPORT

DMS-CTC-20110713-0016 v2.0

11.1 Setup Troubleshooting

Introduction

If you have trouble to install your MediaAccess Gateway with the Setup CD, try the suggested solutions in this section.

The Setup CD does not start automatically

If your computer runs:

 Microsoft Windows 7 and Vista:

a Click the Windows Start button.

b In the Search programs and files box, type the following path: D:\Setup.exe, where D stands for the drive letter of

your CD- or DVD-ROM drive.

c Press ENTER.

 Microsoft Windows XP:

a Click the Windows Start button.

b Click Run.

c In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-

ROM drive.

 Mac OS X:

a On your desktop, double-click the CD icon.

b Double-click Menu.

Your MediaAccess Gateway has not been found

If you see this error during setup, make sure that:

 The MediaAccess Gateway is turned on and fully initialized.

 Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your

operating system.

 No dedicated firewall device or router is placed between your computer and the MediaAccess Gateway.

 No personal network security software (for example firewall software) is running on your computer.

 Your computer is correctly connected to the MediaAccess Gateway.

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Maxis TG799vn Guide de l'utilisateur Page 118